ZF Bikes Prime - Army Green

We currently accept:

• Visa
• Mastercard
• Discover
• American Express
• PayPal
• All major debit cards 
• Gift Cards (either from our store or Visa style giftcards)
• Check
• Money Order

If you would like to place an order with a check or money order please send it to 

Cruiser Republic

461 W. Apache Trail #422

Apache Junction, Arizona 85120

Please include with your payment a list of the item (items) that you would like to purchase as well as the shipping address for the item. If paying with a Post Office money order please leave the name field blank. 

Please Note: If paying with check or money order your order will not be shipped until the check/money order has been cleared by our financial instutution. 

Free 5-7 Day Shipping

We offer free shipping on every order to anywhere in the USA. 

Domestic Shipping

Please allow 2 business days to process your order and issue a tracking number. Once your tracking number has been issued, you should receive your order within 3-4 business days. We use Standard Ground Shipping from UPS on most orders. 

International Shipping

At this time we ship internationally to the following countries only: Canada, United Kingdom, Australia, New Zealand, Singapore and Japan. Additional countries coming soon. We ship via US Post Office (USPS) or by UPS because it's the most cost effective, trackable and insured. International orders generally take between 7 to 10 business days to arrive after processing.

Shipping to Canada

We generally ship heavier items such as bikes or parts to Canada via UPS (sometimes FedEx). With Standard Ground Shipping the estimated delivery time is 7 to 10 days, and often much shorter. With smaller and lighter items such as cycling apparel, we ship via the US Post Office (USPS) which is also trackable. The estimated delivery time is 6 to 10 business days. Call our office for a Shipping Rate Quote for faster services.

Customs, Taxes & Duties

Please note, customers are responsible for any customs duties or taxes that may apply. We do not collect duties or taxes from you since we cannot possibly know how much they will cost. Check your country's tariff rates.

We only report the exact amount of the sale on the Customs form. We cannot claim or show an amount less than the actual purchase amount on a customs document. If Cruiser Republic is charged for YOUR taxes and duties on the shipment, we will post the charge to your credit card.

90-Day Easy Returns

At Cruiser Republic nothing is more important to us than your complete satisfaction. If you are not happy with your purchase for any reason contact us within 90-Days and we will take care of you.

Our Guarantee

We guarantee our products to be free of manufacturing defects and we will accept any defective item for a refund or exchange.

No Questions Asked Return Procedures

The quickest way to reach us is to email our office at help@cruiserrepublic.com to authorize a return. We can also be reached Toll Free at 1-800-968-3991. Download our RMA Form, and complete. Then repackage your return, include your sales receipt and ship to:

CRUISER REPUBLIC RETURNS | 1935 Santa Anita Ave. | South El Monte | California | 62645-50003

Conditions for Returns

Make sure that when you send us a return you include everything that was sent to you, including the original packaging and receipt or proof of purchase. Refunds cannot be granted for merchandise damaged by the customer. Sale items and special promotional discounts are a final sale and therefore not eligible for a refund.

Customers are responsible for the cost of return shipping on all returns and for ensuring the order reaches us safely.

Refunds

We process your return as a credit or a refund. Once your return is received, we will assess your return within 24 hours and issue a store credit or a refund back to your original credit card.

We refund only the price you paid for the item. We do not refund shipping fees originally charged and we deduct any promotional offers or savings codes.

Exchanges

To exchange an item simply send your order back to us and we will credit the value to your account. In the meantime you can re-order your product on our site and we will ship out the replacement product. Once your product ships, you will get an email with a UPS tracking number.

* Cruiser Republic is not responsible for shipping fees or lost returns.